Request Account Deletion

Delete your OXON App account and the personal data linked to it.

Delete from the app

Open the OXON App, go to Profile → Account & Privacy and choose Request account deletion. You can cancel the request there until we start reviewing it.

Cannot open the app?

Submit the form below, using the name and mobile number on your account. After we verify the request with the account holder, we complete deletion within 30 days.

Submit your request

Enter the full name and registered mobile number of your account. For your privacy we never confirm whether a matching account exists.

What is deleted

  • Your profile details, saved address and profile photo
  • Your cart, notifications and push-notification tokens
  • Wholesaler business details and uploaded verification documents
  • Payment screenshots you uploaded
  • Open price negotiations
  • Your login: access is revoked and the mobile number can be used to register again

What we keep

Past orders and payment records are kept because tax, accounting, fraud-prevention and dispute rules require them. They are kept without your name, phone number or street address; only the order items, amounts, dates and the city, state and pincode of delivery remain.

If you have an order in progress, we complete the deletion after it is delivered or cancelled.

Questions about this process? Email ixveepee@gmail.com.